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Terms and Conditions

Website Disclaimer

Although assumed correct at the time of publication, the information provided on this website is subject to change. Please check property features with the property managers prior to making a booking, pricing is subject to seasonality and availability and may differ from publication.


Please read the following conditions carefully as they form the basis for acceptance of all bookings. These conditions apply to all holiday bookings made with HBLP Pty Ltd trading as Raine & Horne Snowy Mountains ACN 141 565 317, directly or through their agents, contractors or employees. Hereafter referred to as the company.

GST – is applicable and as required by the Australian Tax Office, has been included in the cost of services published in this brochure, currently 10%. Please note that not all suppliers are required to be registered for GST and

It cannot be assumed that the price automatically includes GST.

Winter Direct Booking (19 June – 11 September):

Deposits – a deposit of 50% of the total booking price is payable by the 31st of March. Any booking with a deposit not received by 31st March may be cancelled without notice. On receipt of the deposit, confirmation will be sent.

Balance Due – All bookings require balances to be paid 30 days prior to arrival.

Cancellation Policy- bookings cancelled more than 60 days prior to arrival date will incur a cancellation fee of 15% of the total invoice value. Bookings cancelled 30- 60 days prior to arrival will incur a cancellation fee of 50% of the total invoice value. Bookings cancelled less than 30 days prior to arrival date will incur a cancellation fee of 100% of the total invoice value.

Summer Direct Booking:

Balance Due: All bookings require balances to be paid 30 days prior to arrival.

Cancellation Policy: Bookings cancelled before 30 days of arrival are free of charge, bookings cancelled within 30 days of arrival are non-refundable

Direct Online Booking

Payment & Cancellation as above.

Online service fee will be charged and credit card fees 1.5% for Visa and MasterCard 3% for American Express.

PLEASE NOTE: The online booking policies of Third-Party Agencies and booking channels, such as, AirBNB and Agoda will need to be adhered to. Our agency does not control the deposit or cancellation policies of these agents, online fees or credit card fees are non-refundable.

Credit Card Payments- surcharges apply to credit card payments: 1.5% for MasterCard, Visa and Bankcard. 3% for American Express.

Dishonoured Cheques- will incur a fee of $30 per cheque.

Amendment fee – a $120 fee will apply to any amendments to bookings. If the amendment involves changing properties, this will be treated as a cancellation and cancellation fees will apply, unless the company is able to re-let the accommodation for the same period of time. An amendment of dates is at the discretion of our agency.

Refunds – any claims for refunds must be made directly with the company. Only the company management can authorise refunds and only when approved by the supplier of accommodation or services. Refunds cannot be given for unused portions or components of a holiday, nor can components be substituted for alternative products.

For Pandemic terms please see separate annexure only valid for bookings taken after 1/11/2021 for bookings taken prior, original conditions apply.

Security Deposit – a credit card security deposit is required as property security upon check-in. In the event no Credit Card details are available, the company reserves the right to use the credit card details provided at the time of booking or to request cash.

The company reserves the right to release any part of the security deposit for excess cleaning or repair costs for any damages.

Arrival and Departure times will be advised on your travel vouchers.

Check-in and check-out times vary between resorts and lodges and these will also be advised on your travel documentation.

Brochure content and Validity – Rooms and scenes in the brochure are representative property types and resorts and are not necessarily the same as those supplied. Area maps are a guide and not to scale.  Descriptions of facilities and amenities shown are subject to change at any time.

The company has made every effort to ensure that the content of any marketing material is accurate at the time of print, but subject to any statutory liability which may not be excluded by law, the company is not liable for any error, omission or inaccuracy of marketing content.

General Conditions – the accommodation is let to you for holiday purposes only for the period stated on your invoice. The number of occupants must not exceed the number stated on the invoice. The company cannot be responsible for actions taken by owners or agents of properties; this is out of our control however every reasonable effort will be made to offer alternative accommodation should this occur. Minimum night stay restrictions may apply. Packages are subject to individual conditions. Consideration must be given to neighbours and noise and behaviour must be kept to an acceptable level. In home units Strata Title by-laws and regulations must be observed. Pets are not permitted on the premises or into the national park. No responsibility is taken for the occupant’s personal property left on/in the property.

The company nor anyone representing the company or whom it represents shall be liable for any death, loss, injury, accident, damage to personal property, misrepresentation, mechanical failure, delays or acts of god.

Methods of payments are available:

  • Direct Debit: Raine & Horne Snowy Mountains Property Management Trust (Use your folio number as the transfer description) Westpac BSB: 032 769  Account No: 590 536. Advise by email


HBLP Pty Ltd

ABN: 54 141 565 317

Shop 1 Town Centre                                    Real Estate Licence#1600395

Jindabyne NSW 2627

PO Box 815


Ph: 61 (02) 6456 2999            TOLL FREE 1300 138 311